Shipping & Returns

Shipping And Handling

When your order is dispatched you will receive an email to notify you of this. It will also contain the tracking code for your order.

Dispatch Schedule

We aim to dispatch all orders received by 3pm the same day Monday to Friday. Subject to items being in stock.

U.K Delivery Options:

Standard Delivery : FREE (3-4 working days)

Please ensure that the address details you supply are complete and correct. If you receive a card to say that our courier has attempted delivery, please contact them in a timely fashion to arrange for delivery or collection. 

Europe/International Delivery Options

Airmail, Tracked & Signed Delivery: £11.99 (3-10 working days)

The expected delivery dates can change when customs are inspecting any parcels.

Please note we cannot deliver to the following destinations:

  • Australia
  • Belgium
  • China
  • Denmark
  • Georgia
  • Iceland
  • India
  • Malta
  • New Zealand
  • Norway
  • Russia
  • Slovakia
  • Alabama – CBD must be obtained by state approved Pharmacies.
  • Mississippi – CBD must be obtained by state approved Pharmacies.
  • Missouri – CBD must be obtained by state approved Pharmacies.
  • South Dakota – CBD must be obtained from an FDA approved source.
  • Tennessee – CBD must be obtained from a company operating within the US.
  • Texas – CBD must be prescribed from a state doctor.
  • Utah – CBD must be prescribed from a state doctor.
  • Virginia – CBD must be prescribed from a state doctor.
  • Wisconsin – CBD must be prescribed from a state doctor.

If your country is in the above list however, don't worry. CBD regulations change all the time, and you might be able to receive your Moxmilk order soon. 

Lost or Undeliverable Orders

If your order is lost in the post we will send you a replacement according to the timescale designated by the chosen courier for items to be considered lost. If your order is damaged we will send you replacements for the damaged items immediately.

If your order is returned to us due to insufficient or incorrect delivery information being supplied to us by you or through the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery cost equivalent to the cost of redelivery. Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs.

All orders are sent with proof of postage and insurance. If you do not receive your order within the stated times please contact us and we will investigate and, where appropriate, resend your order. Please note that all deliveries are made via third parties and are subject to their terms and conditions. Although at Moxmilk we make our best efforts to get your order to you as quickly as possible, we are not able to guarantee levels of delivery service and timescales for delivery.

If we are aware of any delays in delivery times we will contact you immediately. You may cancel your order without cost up to the point that you receive confirmation that your order has been dispatched.

Returns

Once an order has been dispatched you may return the goods within 30 days of receipt. Goods must be unopened with seals intact. If an item has been used/opened we cannot accept a return due to potential denaturing of the product.

If you feel you've received a spoiled, compromised or unsuitable bottle of Moxmilk CBD, please get in touch with us to arrange a replacement. Please note that we will test all product that is returned to us, and will only refund your order if there is indeed a fault with the goods. 
To cancel or return goods please contact us via email quoting your order number.